Segment sub-processors
Segment publishes the list below on its own site. We check that page daily and record what moves, so this page shows the current list and what changed before it.
Compiled automatically from Segment's own published page, linked above. This is a convenience copy, not an official statement by Segment, and automated reading can lag behind or misinterpret a page. Confirm against the source before relying on it.
Current sub-processors
| Sub-processor | Purpose | Location |
|---|---|---|
| Adaptive Mobile (ENEA) | enforces message safety, spam filtering, threat detection and abuse prevention | USA |
| Amazon Bedrock | provide AI functionality including LLM models | USA |
| Anthropic | provides AI functionality including LLM models | USA |
| AWS | Provide core cloud hosting and data storage infrastructure | USA*, EU, AU |
| AWS | route and transmit emails | USA, EU |
| AWS | provides automation and storage services for marketing campaigns | USA |
| AWS | provides streaming and interactive video functionality | USA* |
| AWS | executes automated text-to-speech conversion, speech recognition, and natural language text processing | USA* |
| Clickhouse | provide hosting and data storage infrastructure | USA, EU |
| Datadog | monitors of platform security and system health | USA |
| Deepgram | transcribes voice media into text via automated speech recognition | USA |
| DVELP/Sabio | provides integration connectivity to customer Google CCAI instances | UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) |
| Elastic | provides support system indexing, search query optimisation, and operational log analytics | USA |
| ElevenLabs | executes automated speech summarisation, audio synthesis, and sentiment detection | USA EU |
| Fivetran | automates data synchronisation between operational systems for internal business reporting | USA |
| GoodData Corporation | delivers data analytics, custom reporting dashboards, and business intelligence visualisation | USA |
| transcribes voice media into text via automated speech recognition | USA* | |
| provides database storage, compute resources, and query processing | USA or EU (Zurich & London) as selected by Customers | |
| Google RCS | delivers inbound and outbound authentication messages | USA, South America: Chile, Europe: Ireland, Netherlands, Denmark, Finland, Belgium, Asia: Taiwan, Japan, Singapore |
| Hex | provides internal business intelligence, data visualization, and collaborative analytics | USA |
| Honeycomb | provides real-time system observability, application debugging, and performance tracing | USA |
| Lakera | provides security monitoring, data leakage prevention, and real-time threat detection within automated workflows | USA |
| Meta | Routes, transmits and delivers messages | USA |
| Microsoft Azure | Transcribes voice media into text via automated speech recognition | USA, EU |
| Microsoft Azure | provides AI functionality including Large Language Models | USA |
| Mintlify | provides service documentation management | USA |
| OpenAI | Provides AI functionality including Large Language Models | USA |
| Plain | Manages multi-channel customer support communication and service ticket resolution | UK |
| Postmark | Routes, transmits, and delivers of outbound email communications | USA |
| Sinch | routes, transmits, and delivers of outbound SMS communications | USA |
| Slack | provides customer Support chat/messaging solutions | USA |
| Snowflake | Manages campaign data storage and executes email marketing automation | USA |
| Snowflake | provides data warehousing and data storage services | USA |
| Svix | delivers real-time system alerts and notifications | USA |
| Temporal Cloud | schedules and executes the customer defined workflows | USA |
| VoiceBase | transcribes voice media into text via automated speech recognition | USA |
| DataBank | Hosting services and storage. | North America |
| Lumen | Hosting services and storage. | North America |
| Digital Realty | Hosting services and storage. | North America / EU |
| Twilio Inc. | Provision of the Twilio Services | USA* |
Change history
Added: Adaptive Mobile (ENEA), Google RCS, Meta
Removed: Adaptive Mobile, Meta Whatsapp Channel
The 'Last Updated' date of the sub-processor list has been changed from April 2026 to September 2026. However, no actual sub-processor was added/removed, or any other change that affects data subjects' rights or risks.
Why this matters if you use Segment
Under GDPR Article 28(2), your own customers are usually entitled to notice before you add or replace a sub-processor — and Segment's sub-processors are part of that chain. The notice period in a typical DPA is 10 to 30 days, and it starts when the vendor updates their page, not when you notice.
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