Twilio sub-processors
Twilio publishes the list below on its own site. We check that page daily and record what moves, so this page shows the current list and what changed before it.
Current sub-processors
| Sub-processor | Purpose | Location |
|---|---|---|
| Adaptive Mobile | Prevention of illegal or unwanted communications over Twilio’s messaging services | USA |
| AWS | Infrastructure Provider providing hosting services and storage. | USA |
| AWS | Text to speech functionality for customers using Amazon Polly, Amazon Comprehend, and Amazon Transcribe. | USA |
| AWS | Streaming and interactive video. | USA |
| AWS | Automation and storage services for marketing campaigns. | USA |
| AWS | Routing and transmission of emails. | USA |
| AWS | Infrastructure Provider providing hosting services and storage. | USA or EU (Dublin) as selected by customers |
| Anthropic | Vendor for AI functionality in product | USA |
| Amazon Bedrock | Vendor for AI functionality in product | USA |
| Clickhouse | Infrastructure Provider providing hosting services and storage. | USA, EU |
| Datadog | Operational monitoring | USA |
| DVELP/Sabio | Connectivity services to customer’s Google CCAI instance. | UK (provision of the services), Belgium, Finland, Germany, Netherlands, and Poland (data persistence/backups) |
| Deepgram | Speech to text and text to speech APIs | USA |
| Elastic | Logging and query solution | USA |
| ElevenLabs | AI features as enabled by customer for the purpose of summarization and sentiment analysis | USA EU |
| Fivetran | ETL (Extract, Transform, Load) Service / Automated Data Integration | USA |
| GoodData Corporation | Data analytics functionality for customers who have enabled the feature in Twilio Flex. | USA |
| Data storage compute and queries | USA or EU (Zurich & London) as selected by Customers | |
| Speech recognition functionality for customers who have enabled the feature on supported products. | USA | |
| Message delivery for outbound/inbound Twilio Verify services. | USA , South America: Chile, Europe: Ireland, Netherlands, Denmark, Finland, Belgium, Asia: Taiwan, Japan, Singapore | |
| Hex | Collaborative data workspace / Analytics & reporting | USA |
| Honeycomb | Observability & Application Performance Management (APM) | USA |
| Lakera | AI security monitoring, data leakage prevention, and real-time threat detection within automated workflows. | USA |
| Postmark | Outbound email messaging service. | USA |
| Sinch | Outbound SMS messaging service | USA |
| Meta Whatsapp Channel | Outbound/inbound message delivery | USA |
| Microsoft Azure | Speech recognition functionality for customers who have enabled the feature on supported products. | USA, EU |
| Microsoft Azure | Vendor for AI functionality in product | USA |
| Mintlify | Processing pseudonymized Customer Account Data to facilitate document gating, and personalized service configurations | USA |
| OpenAI | Vendor for AI functionality in product | USA |
| Plain | Customer Support Infrastructure / Help Desk Platform | UK |
| Snowflake | Automation and storage services for Marketing Campaigns. | USA |
| Snowflake | Storage services | USA |
| Temporal Cloud | Scheduling and execution of the customer defined workflows. | USA |
| Slack | Customer Support chat/messaging solution. | USA |
| Svix | Event delivery (webhooks as a Service) | USA |
| VoiceBase | Transcription services for customers who have enabled transcriptions on supported products. | USA |
| DataBank | Infrastructure Provider providing hosting services and storage. | North America |
| Lumen | Infrastructure Provider providing hosting services and storage. | North America |
| Digital Realty | Infrastructure Provider providing hosting services and storage. | North America EU |
| Twilio Inc. | Provision of the Twilio Services | USA |
Change history
No changes since monitoring began.
Watching this page daily since 01 Sep 2026.
Why this matters if you use Twilio
Under GDPR Article 28(2), your own customers are usually entitled to notice before you add or replace a sub-processor — and Twilio's sub-processors are part of that chain. The notice period in a typical DPA is 10 to 30 days, and it starts when the vendor updates their page, not when you notice.
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