Zendesk sub-processors
Zendesk publishes the list below on its own site. We check that page daily and record what moves, so this page shows the current list and what changed before it.
Current sub-processors
| Sub-processor | Purpose | Location |
|---|---|---|
| Amazon Web Services, Inc. | Cloud Service Provider for All Services | United States, Ireland, Germany, United Kingdom, Japan, Australia |
| Google LLC, Google Cloud EMEA Limited | Cloud Service Provider for Zendesk QA, AI agents | Zendesk QA: Germany AI agents: United States, Belgium |
| Cloudflare, Inc. | Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. | Local (Cloudflare routes traffic to worldwide data centers closest to the user's location. Logging by Cloudflare is performed in the United States.) |
| Datadog, Inc. | Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior. | United States, Germany |
| Functional Software, Inc. (aka Sentry) | Provides cross-platform error monitoring and reporting services. | United States, Germany |
| Snowflake Inc. | Provides data warehouse and analytics services and supports advanced Analytics Functionality. | United States, Germany |
| Forge Technology, Inc. (aka Paragon) | Provides integration infrastructure platform services. | No hosting of Service Data |
| Google LLC | Supports translation functionality available to Agents, analytics dashboards and features, user authorization within Zendesk WFM, and generative artificial intelligence and natural language processing services. | No hosting of Service Data |
| Halon Security AB | Supports email filtering and security services. | Germany |
| MongoDB, Inc. | Provides scalable database services used to host select Service Data. | United States, Ireland, Germany, Japan, Australia AI agents: United States, Belgium |
| Baseten Labs, Inc. | Provides hosting and inference infrastructure for open-weight AI models. | No hosting of Service Data |
| ElevenLabs Inc. | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data |
| Fireworks.ai, Inc. | Provides hosting and inference infrastructure for open-weight AI models. | No hosting of Service Data |
| Groq, Inc. | Provides hosting and inference infrastructure for open-weight AI models. | No hosting of Service Data |
| OpenAI, L.L.C. | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data |
| Deepgram Inc. | Supports voice-related features, including generating transcripts and providing analysis and data redaction functionality for recordings and transcripts. | No hosting of Service Data |
| Twilio, Inc. | Supports telecommunication and messaging functionality, including telecommunication infrastructure. | Voice Functionality: United States, Ireland, Australia Zendesk Sell: United States |
| SendGrid, Inc. | Provides email campaign services used to send notification emails and dashboards to Agents and End-Users. | United States |
| Confluent, Inc. | Provides the infrastructure for Kafka clusters where all tickets and Agent activity data flow through. | United States |
| Microsoft Corporation | Hosts large language models used to provide generative artificial intelligence and natural language processing services. | No hosting of Service Data |
| Aiven Oy | Provides search and data analytics functionality. | United States, Belgium |
| Raintank, Inc. (aka Grafana Labs) | Provides logging and observability functionality. | United States, Belgium |
| APIHub, Inc. (aka Clearbit) | Provides the marketing data engine used for the Reach functionality available in Zendesk Sell. | United States |
| GoodData Corporation | Supports analytics functionality in Insights. | United States |
| Amazon Web Services Australia Pty. Ltd. | Cloud Service Provider | United States, Canada, United Kingdom, Germany, Australia |
| Amazon Web Services, Inc. | Cloud Service Provider | United States |
| Cartesia AI Inc. | Provides text to speech generation for Forethought AI Agents Solve Voice. | No hosting of Service Data |
| Cloudflare, Inc. | Provides content distribution, network performance optimization, security, abuse prevention, and DNS services for web traffic transmitted to and from the Services. | United States |
| Daily.co | Provides voice channel infrastructure. | No hosting of Service Data |
| Datadog, Inc. | Provides logging platform used for performing analytics, debugging, troubleshooting, auditing, reporting, and detecting and alerting on unexpected application behavior | United States |
| Deepgram, Inc. | Supports voice-related features, including generating transcripts. | No hosting of Service Data |
| ElevenLabs Inc. | Provides generative artificial intelligence and natural language processing services for voice-related features. | No hosting of Service Data |
| Functional Software, Inc. (aka Sentry) | Provides cross-platform error monitoring and reporting services. | United States |
| Gladia, Inc. | Provides natural language processing services for voice-related features. | No hosting of Service Data |
| Google LLC | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data |
| Groq Inc. | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data |
| Microsoft Corporation | Hosts large language models used to provide generative artificial intelligence and natural language processing services. | No hosting of Service Data |
| Mistral AI | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data |
| MongoDB, Inc. | Provides scalable database services used to host select Service Data | Contact Center - Innovation Services: United States, Canada, United Kingdom, Germany, Australia Forethought AI Agents: United States |
| OpenAI, L.L.C. | Provides generative artificial intelligence and natural language processing services. | No hosting of Service Data |
| Pusher Ltd. | Supports live event handling and messaging services for system-wide notifications. | United States |
| Twilio Inc. | Supports telecommunication and messaging functionality, including telecommunication infrastructure. | United States |
| Zendesk, Inc. | — | United States |
| FutureSimple Inc. | — | United States |
| ZD Sub Holdings | — | United States |
| Smooch Technologies US Inc. | — | United States |
| Tymeshift, Inc. | — | United States |
| Local Measure Inc. | — | United States |
| HyperArc, Inc. | — | United States |
| Unleash Technologies, Inc. | — | United States |
| Forethought Technologies, Inc. | — | United States |
| Zendesk International Limited | — | Ireland |
| Zendesk ApS | — | Denmark |
| Zendesk GmbH | — | Germany |
| Ultimate.ai GmbH | — | Germany |
| Zendesk Pty., Ltd | — | Australia |
| Zendesk Australia Holding Pty. Ltd | — | Australia |
| Online Media Holdings Ltd. | — | Australia |
| Local Measure International Pty Ltd. | — | Australia |
| Zendesk UK Limited | — | United Kingdom |
| Ultimate.ai Ltd | — | United Kingdom |
| Zendesk Incorporated | — | Philippines |
| Zendesk Singapore Pte. Ltd. | — | Singapore |
| Zendesk Brasil Software Corporativo LTDA | — | Brazil |
| Kabushiki Kaisha Zendesk | — | Japan |
| Zendesk France SAS | — | France |
| Base sp. z o. o. (Base spółka z ograniczoną odpowiedzialnością) | — | Poland |
| Smooch Technologies ULC | — | Canada |
| Forethought Technologies Canada, Inc. | — | Canada |
| Zendesk Technologies Private Limited | — | India |
| Zendesk Korea LLC | — | South Korea |
| Cleverly, Unipessoal, LDA | — | Portugal |
| Tymeshift Portugal, Unipessoal Lda | — | Portugal |
| Zendesk Technologies Spain S.L. | — | Spain |
| Zendesk, S. de R.L. de C.V. | — | Mexico |
| Zendesk Sweden AB | — | Sweden |
| Zendesk Netherlands B.V. | — | Netherlands |
| Zendesk Italy S.r.l. | — | Italy |
| Tymeshift doo Novi Sad | — | Serbia |
| Qualitista OÜ | — | Estonia |
| Ultimate Enterprises Oy | — | Finland |
| Unleash Labs Ltd. | — | Israel |
Change history
No changes since monitoring began.
Watching this page daily since 01 Sep 2026.
Why this matters if you use Zendesk
Under GDPR Article 28(2), your own customers are usually entitled to notice before you add or replace a sub-processor — and Zendesk's sub-processors are part of that chain. The notice period in a typical DPA is 10 to 30 days, and it starts when the vendor updates their page, not when you notice.
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