Intercom sub-processors
Intercom publishes the list below on its own site. We check that page daily and record what moves, so this page shows the current list and what changed before it.
Current sub-processors
| Sub-processor | Purpose | Location |
|---|---|---|
| Amazon Web Services, Inc. | Hosting, storage and processing (including AI processing) of Customer Data | USA |
| Snowflake Inc. | Data warehouse services and processing (including AI processing) | USA |
| Mailgun Technologies, L.L.C. | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | USA |
| Message Systems, Inc. (d/b/a Sparkpost) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | USA |
| Twilio, Inc. | SMS and Phone functionality | USA |
| Cloudflare, Inc. | Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles | USA |
| OpenAI, L.L.C. | AI processing | USA |
| PlanetScale Inc. | Database storage and caching | USA |
| Anthropic, PBC | AI processing | USA |
| Google L.L.C. | AI processing | USA |
| Microsoft Corporation | AI processing | USA |
| Eleven Labs, Inc. | AI processing (text to speech) | USA |
| Ably Realtime Ltd. | message delivery service to support real-time delivery of messages via messenger products | USA |
| Cartesia AI, Inc. | AI processing (text to speech) | USA |
| Amazon Web Services (AWS) | Hosting, storage and processing (including AI processing) of Customer Data | Ireland |
| Snowflake Inc. | Data warehouse services and processing (including AI processing) | Ireland |
| Mailgun Technologies, L.L.C. | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | Belgium |
| Message Systems, Inc. (d/b/a Sparkpost) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | — |
| Twilio, Inc. | SMS and Phone functionality | USA |
| Cloudflare, Inc. | Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles . Compute and storage infrastructure for Intercom MCP server | Ireland |
| Microsoft Corporation | AI processing | EU |
| PlanetScale Inc. | Database storage and caching | Ireland |
| AI processing | EU | |
| OpenAI, L.L.C. | AI processing | EU |
| Eleven Labs, Inc. | AI processing (text to speech) | EU |
| Ably Realtime Ltd. | message delivery service to support real-time delivery of messages via messenger products | EU |
| Cartesia AI, Inc. | AI processing (text to speech) | EU |
| Amazon Web Services (AWS) | Hosting, storage and processing (including AI processing) of Customer Data | Australia |
| Snowflake Inc. | Data warehouse services and processing (including AI processing) | Australia |
| Message Systems, Inc. (d/b/a Sparkpost) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | USA |
| Twilio, Inc. | SMS and Phone functionality | USA |
| Cloudflare, Inc. | Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles | Australia |
| OpenAI, L.L.C. | AI processing | USA |
| Anthropic, PBC | AI processing | USA |
| PlanetScale Inc. | Database storage and caching | Australia |
| AI processing | USA | |
| Eleven Labs, Inc. | AI processing (text to speech) | USA |
| Ably Realtime Ltd. | message delivery service to support real-time delivery of messages via messenger products | Australia |
| Cartesia AI, Inc. | AI processing (text to speech) | USA |
| Intercom, Inc. | — | USA |
| Intercom R&D Unlimited Company | — | Ireland |
| Intercom Software Australia Pty Ltd | — | Australia |
| Intercom Software UK Limited | — | UK |
Change history
No changes since monitoring began.
Watching this page daily since 01 Sep 2026.
Why this matters if you use Intercom
Under GDPR Article 28(2), your own customers are usually entitled to notice before you add or replace a sub-processor — and Intercom's sub-processors are part of that chain. The notice period in a typical DPA is 10 to 30 days, and it starts when the vendor updates their page, not when you notice.
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