Intercom sub-processors
Intercom publishes the list below on its own site. We check that page daily and record what moves, so this page shows the current list and what changed before it.
This page has not been successfully re-read for 14 days, so the list below may no longer match the vendor's own page. Use the source link above.
Compiled automatically from Intercom's own published page, linked above. This is a convenience copy, not an official statement by Intercom, and automated reading can lag behind or misinterpret a page. Confirm against the source before relying on it.
Current sub-processors
| Sub-processor | Purpose | Location |
|---|---|---|
| Amazon Web Services, Inc. | Hosting, storage and processing (including AI processing) of Customer Data | USA |
| Snowflake Inc. | Data warehouse services and processing (including AI processing) | USA |
| Mailgun Technologies, L.L.C. | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | USA |
| Message Systems, Inc. (d/b/a Sparkpost) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | USA |
| Twilio, Inc. | SMS and Phone functionality | USA |
| Cloudflare, Inc. | Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles | USA |
| OpenAI, L.L.C. | AI processing | USA |
| PlanetScale Inc. | Database storage and caching | USA |
| Anthropic, PBC | AI processing | USA |
| Google L.L.C. | AI processing | USA |
| Microsoft Corporation | AI processing | USA |
| Eleven Labs, Inc. | AI processing (text to speech) | USA |
| Ably Realtime Ltd. | message delivery service to support real-time delivery of messages via messenger products | USA |
| Cartesia AI, Inc. | AI processing (text to speech) | USA |
| Amazon Web Services (AWS) | Hosting, storage and processing (including AI processing) of Customer Data | Ireland |
| Snowflake Inc. | Data warehouse services and processing (including AI processing) | Ireland |
| Mailgun Technologies, L.L.C. | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | Belgium |
| Message Systems, Inc. (d/b/a Sparkpost) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | — |
| Twilio, Inc. | SMS and Phone functionality | USA |
| Cloudflare, Inc. | Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles . Compute and storage infrastructure for Intercom MCP server | Ireland |
| Microsoft Corporation | AI processing | EU |
| PlanetScale Inc. | Database storage and caching | Ireland |
| AI processing | EU | |
| OpenAI, L.L.C. | AI processing | EU |
| Eleven Labs, Inc. | AI processing (text to speech) | EU |
| Ably Realtime Ltd. | message delivery service to support real-time delivery of messages via messenger products | EU |
| Cartesia AI, Inc. | AI processing (text to speech) | EU |
| Amazon Web Services (AWS) | Hosting, storage and processing (including AI processing) of Customer Data | Australia |
| Snowflake Inc. | Data warehouse services and processing (including AI processing) | Australia |
| Message Systems, Inc. (d/b/a Sparkpost) | Email delivery services for individual emails and bulk email campaigns initiated from Intercom's services | USA |
| Twilio, Inc. | SMS and Phone functionality | USA |
| Cloudflare, Inc. | Transport Layer Security ("TLS") protection for customers using a custom domain to host their Intercom Articles | Australia |
| OpenAI, L.L.C. | AI processing | USA |
| Anthropic, PBC | AI processing | USA |
| PlanetScale Inc. | Database storage and caching | Australia |
| AI processing | USA | |
| Eleven Labs, Inc. | AI processing (text to speech) | USA |
| Ably Realtime Ltd. | message delivery service to support real-time delivery of messages via messenger products | Australia |
| Cartesia AI, Inc. | AI processing (text to speech) | USA |
| Intercom, Inc. | sub-processors in providing the services and/or for support | USA |
| Intercom R&D Unlimited Company | sub-processors in providing the services and/or for support | Ireland |
| Intercom Software Australia Pty Ltd | sub-processors in providing the services and/or for support | Australia |
| Intercom Software UK Limited | sub-processors in providing the services and/or for support | UK |
Change history
Cosmetic
16 Oct 2026
The 'Fin Guarantee' program offer was removed from the list of terms and policies.
Why this matters if you use Intercom
Under GDPR Article 28(2), your own customers are usually entitled to notice before you add or replace a sub-processor — and Intercom's sub-processors are part of that chain. The notice period in a typical DPA is 10 to 30 days, and it starts when the vendor updates their page, not when you notice.
Monitor Intercom on your own trust page — free3 vendors free, permanently. No card.